FAQ

GOT QUESTIONS? WE’VE GOT ANSWERS!

  • Once my website design is completed -what aftersales service do you offer?

    We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date

  • Do you display any banners or pop-up ads on my website?

    Absolutely not! – It’s your website and you have total control over the contents and who advertises on it.

  • What kind of support do you provide for redesigning my existing site?

    We provide you with a full analysis and report of search engine user engagement and security of your web site. We do perform business process mapping to understand your goal so your new site is fully functional for your needs. And we do this free of cost.

  • Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

    You may move your website to another web hosting service at any time. Once your website design has been completed, we provide you a backup on cloud. This copy of your website is for your retention.

  • In what format should I supply words and photographs about my business for my new website?

    It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

  • Will my website design be "Search Engine" friendly?

    All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

  • Is my web sites code compatible to current standards?

    Once the project is finalized our final steps before going live is to validate your site from w3schools. So that your site is error free with codes and broken links.

  • I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

    You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

  • If I choose a CMS System 0r Content Management System - can I be sure that my webpages are "Search Engine Friendly"?

    Yes with us we make sure every page is search engine friendly in your CMS – you can even add your own search engine meta tags to each individual web page if desired. The CMS tools are easy to use – effective and intuitive.

  • I hear that there are hidden costs associated with web design services. Is this true?

    No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

  • Do I need a database on my website?

    This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

  • How do I update my website?

    There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

    If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Thirdeyepro to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.

    We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. E.g. company news.

    Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

  • Am I tied into Thirdeyepro for any site maintenance or updates I wish to do once my website is designed?

    No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

    What about content if I do not have any content with me or images to my site will you help me out?

    Yes we do provide content creation service. For images we would provide you the stock photographs with the ability for you to choose from and we will embed them into your design

    No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

    What about content if I do not have any content with me or images to my site will you help me out?

    Yes we do provide content creation service. For images we would provide you the stock photographs with the ability for you to choose from and we will embed them into your design

  • Will everyone see my web site the same?

    Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation

  • Can you provide all our web design and hosting services?

    Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

  • Do you guarantee that my site will always be available?

    No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily?

  • Can I get e-mail with my website?

    Yes you can have email and you will probably wish you set-up several email addressed e.g. [email protected], [email protected],[email protected]

  • Can I see how many visitors I've had to my website?

    Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

  • Do I need to install any software?

    No is the simply answer.

  • Can I have an e-commerce system for my website?

    Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared on line” we can interface to organizations like Paypal or whichever third party you wish to use.

  • When can I update my website content?

    If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don’t have any html skills, then we can update the website for you. Our charges are very reasonable.

  • Is there any training provided with the Content Management System - CMS?

    The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

  • How much will a website cost me?

    The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around $500 whereas a full ecommerce website with a large number of pages and a CMS system could cost anywhere between $800 and $3000. If you give us a call we will be please the discuss with your website design requirements and give you a fixed quotation.

  • How can I accept credit cards on my website?

    There are various methods available to you. We would need to talk to you to establish you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own pdq. Card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

  • How many pages can I have on my web site?

    As many as you like. From a search engines point a view – The more the better!

  • I already have a website and I need it updating, can you help me?

    Yes, we would be happy to look at you existing website and give you a quote for updating it.

  • Do you redesign existing websites?

    Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation -we can redesign your website to take advantage of the latest web technologies.

  • What if I do not like the design?

    If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with. We guarantee 100% satisfaction once the design gets approved we move towards the second phase of web site project.

  • Will I find my website on the search engines?

    Yes we always design websites to be search engine friendly.

  • Once my website design is completed can you provide web hosting?

    Yes you can arrange to host your website on one of our high performance web servers.

  • Why choose Thirdeyepro for our Vancouver website design company?

    Thirdeyepro design websites that are user-friendly. Websites that are visually appealing, creative in design and also have great functionality.

    As a Vancouver website design company, we specialize in professional, quality, affordable custom web site design for businesses across the whole of the Vancouver Mainland. Our customer base includes local and national businesses. We have a wide range of web experience to benefit your business on-line.

    Website design that is effective as a business tool. We know the value of the different web design features which can be used and we know which design features work and why they work.

    We design web sites that work for our clients, promoting their business and communicating their message to their web visitors. Every site we design is individually tailored and all the web pages load fast and efficiently. Each web site has excellent navigation

    with each website design project we listen what the client has to say, liaise and then advise, and ultimately create great eye catching websites to suit the client’s specific needs. We develop web designs with flair and originality, and deliver user-friendly websites. This results in much of our website design work coming through referrals, so contact us now to find out why.

  • Who owns the website once the website design is completed?

    The website belongs to you – we send you a copy of the website on cd. This copy is for your retention and should you wish to use another web design or web hosting company – you are completely at liberty to take this copy to them for them to use.

  • What is a database driven website?

    Today’s websites are often developed using dynamic pages driven by databases. A database-driven website is a website that uses a database to gather, display, or manipulate information.

    The web pages that are created when a database website design solution is used are actually called “dynamic web pages” as opposed to “static” web pages. The information contained in the database is usually kept up to date by using a website content management system. The content management system can be designed and tailored to your specific requirements.

    This is what happens: each time a dynamic web page is about to be sent to the browser, the server automatically builds the new web page for display. The server ‘knows’ how to build the page by following the instructions provided by the programmer.

  • What are dynamic web pages? How do they differ from Static Web pages?

    Static web pages always look the same and the content never changes unless you load a new page or you change the page yourself or request your web designer to make changes and upload the new version of the web page to the web server.

    Dynamic pages do the opposite, they can change every time they are loaded (without you having to make those changes) and they can even change their content based on what your website visitors do. The dynamic page can be created as a direct result of your website visitor requesting information.

    Dynamic pages are created using active information from a database. Instead of creating the usual static html web pages in advance and uploading these to your web space in readiness for your website visitors. The web pages are instantly created when the software “interrogates” your database and the necessary information and pictures are returned in the form of a web page.

  • What advantages will a database design for my website offer me?

    Time……. Maintaining a website can become time consuming and costly. If you have a large number of products or services on your website – think how much time would be involved if you wished to add another product – if you had to design a new web page and then upload the web page to your website each time you added a new product – or changed prices etc.

    If you also wished to arrange that other associated products were to be displayed on the same web page – using a standard html static web pages – the procedure is very time consuming. Imagine having 1000’s of products, each with their own website page that needs constantly updating and then uploading to your web space.

    It is much simpler if each of these products occupies a single record in a database. Once you have changed the product prices or information in the database records – you can then simply upload the amended database to your website and the end result is that all your web pages are updated in one simple action.

    Skills….No HTML or website design knowledge is required. Using a database – if you can complete simple forms you can update your website easily. Large complex websites can be maintained by users with very little computer experience. If you can fill a form in you can run a database driven website

    Ability to easily implement features…. such as arranging that your products /services can be displayed in various different ways such as in ascending or descending order alphabetically, by date, or by popularity.

    Unique functionality to the website…. many features can be added to your website – your database can power a website search facility – enabling your visitors to search your website for products/data relating to specific items. Calculators can be designed and added to your website to provide even more functionality for your visitors. When visitors enter their specific needs, the calculator goes into action and your database can then arrange to display the products which best suit the visitor’s requirements. This is much nicer for your website visitor than them having to trawl through each of your products to ascertain which is suitable.

    Cost…. Using a database driven website solution is cost effective. Content management tools will give you the freedom to create dynamic web page content yourself, rather than being dependent upon a third party, a web designer. You can easily add new products or product ranges – change prices and add new pictures very easily. This means that you will not need to pay a web designer to update your web pages Professional database driven website design is a cost effective method of developing a website which stores a large amount of information.

    Interactivity….. Your website visitors are presented with information which relates specifically to their individual needs. A database driven website provides interactive elements to ensure that users have reasons to return your website on an ongoing basis.

    Ability to evolve – As many web pages as you wish…… Your website has the ability to evolve without incurring extra costs. Your website can be as large as you choose to make it. Just by adding more records to your database – extra web pages will automatically be created. You can add more categories as well as products – even add sub categories< all of this ultimately ensures that your web visitors will return to your website.

  • How will a database affect my search engine rankings? Do Search engines index dynamic web pages?

    As your website creates many web pages – this effectively means that the search engines will actually have more content to index – which is advantageous to you. The search engines are of course using the most up to date technology and do crawl, index and list web pages which have been created dynamically.

    Once the information is changed in the database, and it is uploaded to the Web server, all information that is in the Web site, becomes updated immediately and the search engines, when they next crawl and spider your web pages will index the new information.

  • Can you host database driven websites?

    Yes, as well as providing the database website design we provide professional business web hosting facilities on our high performance web servers with full 24/7 support.

  • Websites that are Easy to Update

    If you are wanting a website that is easy to update – look no further. Out Database Driven Websites designed using Content Management systems are tailored to suit your specific needs and are very easy to use.

    There are a choice of update options which are available and no technical skills are required. Whether you have a small website or a large ecommerce shopping catalogue you can use our Content management Systems.

  • Why are Meta Tags important?

    Meta tags are important for search engine optimization for a couple of main reasons. The first being that some search engines still use the contents of the keywords and description tags as a factor used to help determine the content of the page. Some search engines use the contents of the description tag to display the snippet of information about the page in their search results page.

  • Can a search engine optimization company guarantee my site is No 1 in the search engines?

    Nobody can guarantee a number one position or specific ranking for your site for a given keyword phrase. There are simply too many factors beyond anyone’s control – the search engines changing their ranking algorithms, efforts made by competitors, and new sites being added to the Web

SEO

  • What is a Search Engine?

    A search engine is a (usually web-based) system for searching the information available on the Web. Some search engines work by automatically searching the contents of other systems and creating a database of the results. Other search engines contains only material manually approved for inclusion in a database, and some combine the two approach.

    The software tool that helps users find Web pages and web sites that relate to one or more key words that they have typed in. The visitor to the search engine may type into a “search box” the term, keyword or phrase that are wanting to find information about – and the search engine then returns a list of web pages and websites which it feels relate to the searched keyword. If you sell for example “hot balloon ” then you would hope that if a visitor has searched for “hot balloon” then your website will be one of the first to be listed.

  • Are all search engines similar?

    Some engines – often termed search engines are actually “Directories” – one such example is the Dmoz (Open Directory) engine. These directories are reviewed and categorized by human editors, not spidered (automatically checked) by computers. It is therefore important to ensure that your web site is entered into these directories correctly.

  • What is Search Engine Optimization?

    Search Engine Optimization (SEO) is the process of increasing the likelihood of a document or web page being returned high up in the lists which search engines display. – The process of making your website search engine friendly to make it rank higher in the search engines.

    Search engine optimization primarily involves making skilled adjustments to your content and code so your site is seen as being relevant.

  • Why do I need Search Engine Optimization Services?

    You might have a great looking website, but what use is that if you get no visitors? 80% of people using the internet find websites via the search engines. Website optimization is crucial for both ensuring the pages of your website are indexed by the search engines and ensuring that your site is favorably ranked and therefore found by visitors seeking your products and services.

  • Why it is important for my website is highly ranked in the search engines?

    The internet is an enormously powerful marketing tool, but your web site is only going to be effective if people actually visit it. The way people use the internet is heavily dependent on the resources offered by search engine technology – over 80% of people turn to a search engine as their first means of finding what they’re looking for on the web.

    Since all the search engines use different rules and algorithms to ascertain which websites they feel bear most relevance to particular keywords they often return different listings. As the search engines are continually changing these “rules” it is of utmost importance that your website is optimized to reflect these rules. It is also necessary to alter the web site optimization from time to time in order take advantage of any recent changes in the way the search engines work.

  • What is Pay Per Click (PPC)

    Pay per click (PPC), also known as pay per bid or paid listings is a service provided by some companies e.g. Google, Bing, Facebook etc. The pay per click service allows advertisers to pay for the traffic delivered from the search engine.

    Pay Per Click (also known as Pay Per Ranking, Pay Per Placement or Pay Per Position) enables you to list your site at the top of the search engine results by advertising on keywords that best describe your product or service.

    The higher you bid, the higher your advertisement will be displayed in the list. You pay only when a searcher or clicker clicks on your listing to look at your website.

    You don’t pay to list, you only pay for clicks. This way you only pay for the traffic to your site, there are no other hidden costs.

  • What is a Meta Tag?

    A specific kind of HTML tag that contains information not normally displayed to the user. Meta tags contain information about the page itself, hence the name (“meta” means “about this subject”) Typical uses of Meta tags are to include information for search engines to help them better categorize a page.

  • How do search engines find my website?

    There are two ways a search engine can find a website to add to its database. The first and most direct method is to accept submissions from website designers and optimizers. Most search engines have a “submit your URL” section inviting submissions from Internet users.

    The second, and least obvious method of finding websites is to send a “spider” to follow each and every link on, off, and through a website. New URLs encountered by the spider will be added to the database. In this way, some search engines will grow very rapidly. Thirdly some search engines derive the information for their listings directly from other search engines.

  • Does the web host have anything to do with my search engine rankings?

    As such, a web host cannot help to improve the rankings. Search Engines will not rank you higher because your site is hosted on a particular web host. However if the server where your website is hosted is often “down” or indeed i your website is slow to load ( as it often the case with “cheap” web hosting deals – when the hosting company place too many websites on a particular server)then yes this can have a negative effect in that when the search engine spiders your website if it is not available or too slow, the spider will simply give up crawling your website and your website won’t get indexed in their lists – indeed if your website is down it could result in a search engine de-listing you.

  • What is keyword density?

    Keyword density is a term used for how often a certain keyword or phrase is used throughout your page, in proportion to other words and/or phrases that have been used in the page..

  • Does the way my website has been designed or structured affect search engine ranking?

    The structure of your website does not necessarily affect ranking directly, but it can affect how thoroughly your website is spidered. You should have a clear navigation system throughout the website and make sure each page is linked to at least once, to ensure the search engine spiders can get to your entire site. A sitemap also speeds up the process of spidering. Thirdeyepro can check out your website for Web Crawler Convenience Compliance to make sure that your website complies with search engine friendly guidelines.